Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when you:

• Create an account: Email address, name, password
• Make a purchase: Payment information (processed by LemonSqueezy), billing details
• Contact us: Name, email, message content
• Use OAuth login: Email, name, profile picture from Google or GitHub

1.2 Automatically Collected Information

When you visit FramerHub, we automatically collect:

• Device & browser data: IP address, browser type, operating system, device identifiers
• Usage data: Pages visited, time spent, referring URLs, click patterns
• Cookies & tracking: Session cookies, analytics cookies, preference cookies

1.3 Fraud Prevention Information

To protect against fraudulent signups and maintain service quality, we use SignupGate to verify:

• Email address validity and reputation
• Domain reputation and risk scores
• Patterns indicating bot or fraudulent activity

This verification happens during account registration and helps prevent spam, abuse, and unauthorized access.

2. How We Use Your Information

We use collected information for the following purposes:

• Provide services: Process purchases, deliver components, manage your account
• Authentication: Verify your identity and maintain secure sessions
• Payment processing: Handle transactions via LemonSqueezy (our payment processor)
• Communication: Send transactional emails (purchase confirmations, password resets)
• Marketing: Send newsletters and promotional content (with your consent)
• Analytics: Understand how users interact with our service to improve functionality
• Fraud prevention: Detect and prevent fraudulent signups, abuse, and security threats
• Legal compliance: Comply with legal obligations and enforce our Terms of Service

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

3.1 Service Providers

• LemonSqueezy: Payment processing and transaction management
• Brevo: Email delivery and marketing automation
• SignupGate: Email verification and fraud prevention
• Cloudflare: Hosting, CDN, and infrastructure services
• Google Analytics: Website analytics and user behavior tracking
• Microsoft Clarity: User session recording and heatmaps

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Essential cookies: Required for authentication, security, and core functionality
• Analytics cookies: Track usage patterns and improve our service (Google Analytics, Clarity)
• Marketing cookies: Track conversions and ad performance (Google Tag Manager)

You can control cookies through your browser settings, but disabling certain cookies may limit functionality.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: HTTPS/TLS encryption for data in transit
• Password security: Passwords are hashed using bcrypt before storage
• Session security: Encrypted HTTP-only cookies for authentication
• Database security: Restricted access and regular backups
• Payment security: PCI-compliant payment processing via LemonSqueezy

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services and fulfill transactions
• Comply with legal obligations (tax records, purchase history)
• Resolve disputes and enforce our agreements
• Maintain fraud prevention and security measures

When you delete your account, we will remove or anonymize your personal information within 30 days, except where retention is required by law.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

7.1 Access & Portability

Request a copy of your personal information in a portable format.

7.2 Correction

Update or correct inaccurate information in your account settings.

7.3 Deletion

Request deletion of your account and personal information (subject to legal retention requirements).

7.4 Marketing Opt-Out

Unsubscribe from marketing emails using the link in any promotional email or by contacting us.

7.5 Do Not Track

We do not currently respond to Do Not Track (DNT) signals, as there is no industry standard.

To exercise these rights, contact us at [email protected].

8. Third-Party Links

Our website may contain links to third-party sites (e.g., Framer, component preview URLs). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

9. Children's Privacy

FramerHub is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided personal information, we will delete it immediately.

10. International Data Transfers

Your information may be transferred to and processed in the United States or other countries where our service providers operate. By using FramerHub, you consent to the transfer of your information to countries outside your residence, which may have different data protection laws.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected and how it's used
• Right to delete personal information (with certain exceptions)
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, email us at [email protected] with "CCPA Request" in the subject line.

12. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification (correction) of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

Our lawful basis for processing your data includes:

• Contract performance: Processing necessary to provide services you requested
• Legitimate interests: Fraud prevention, analytics, service improvement
• Consent: Marketing communications (you can withdraw consent anytime)
• Legal obligations: Compliance with tax and financial regulations

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via:

• Email notification to registered users
• Prominent notice on our website
• Updated "Last modified" date at the top of this page

Continued use of FramerHub after changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us at:

Email: [email protected]
Support: [email protected]
Website: https://framerhub.com